Terms of Trade

Independent Appliance Care is committed to achieving high standards of professional service to its customers.  We view our customers as business partners, and seek the highest possible levels of customer satisfaction.

The Terms of Trade below are designed to support this mission.  They outline the relationship between us and you.  We warrant that we will perform to the highest standards, and in return you promise to treat us with respect, and pay your accounts on time. For payment options click here.

Due to rising costs we have reviewed our terms of trade.  One of the the largest costs we face is when we book a time to be at a customer’s premises, but they are not there as agreed.  We have therefore decided that to hold prices for customers who do keep their appointments we will charge those who do not the cost of attending when no one is home.

If we and our customers meet our mutual obligations then Independent Appliances will be able to deliver the highest quality of service to more customers.  It’s a win, win.

Best regards
Les Morrison, Managing Director

Our Terms of Trade

    1. All work undertaken by Independent Appliances (2001) Limited, hereinafter called ‘the Company’, carries a twelve month warranty on parts and three month on labour. In the event that a repair fails during this period there will be no further charges levied to fix the fault except that this warranty applies only to faults serviced by the Company, and not to new faults. This warranty does not apply if between the initial repair and the fault being investigated by the Company a third party has interfered with the appliance.

 

    1. Our standard call out charge is $90. Time on the job is charged out at $15 per 10 minute segment.  A call out can be cancelled at any time up to 4.30pm on the preceeding working day and a refund will be provided. cancellations on the day can be rebooked at no charge, unless made within 90 minutes of the time booked, in which case a separate standart call out fee will be payable on a subsequent booking.

 

    1. In the event that the payment for the call out is not made by the time our technician leaves the clients premises a $15 adminstration charge will be added to the account.

 

    1. Where a technician attends a client premises during the time frame agreed when the booking was made and no access is then available to the premises the standard call out charge will apply.

 

    1. Where charges accrue beyond the initial call out charge, whether for servicing or parts, all reasonable costs will be charged immediately to the credit card provided at the time the initial call out was booked, or in the event that a valid credit card is not provided at the time, accounts are payable within 10 days of the invoice date, provided such additional charges exceeding $250 will not be incurred without prior approval of the client.

 

    1. In the event that an account is not paid within 10 days of the invoice date Independent Appliances will transfer the account to a credit collections agency eg. Baycorp, East Coast Credit etc. for action. All reasonable costs associated with collection, whether incurred by the Company or charged by the credit collection agency, solicitors, or court costs will be added to the account and will become payable immediately.

 

    1. Accounts not paid by the end of the calendar month following the month of invoice will accrue a monthly charge of $20 which will be added to the account on the last day of the month and the end of each subsequent month that the account remains unpaid.

 

    1. The title in any parts or appliances supplied by the Company does not pass to the purchaser until all amounts owing to the company have been fully paid with cleared funds. In the event of non-payment of an account after 60 days of the invoice date the Company reserves the right to repossess any parts or appliances supplied.

 

    1. All contractual terms between the company and the client are governed by the Commerce Act, the Fair Trading Act, the Consumers Guarantees Act and the Sale of Goods Act. the Company guarantees to uphold your legal rights.

 

  1. Any questions concerning these terms of trade should be addressed to Independent Appliance Care, P O Box 38-511 Wellington Mail Centre. Phone 04 568 2044, email info@iacare.co.nz. For more information see www.iacare.co.nz