The business was formed when Independent Appliances and Capital Appliance Care merged in 2005. The owners and directors, Heather and Les Morrison, work full time in the business.
Our workshop is very handily located on Hutt Road, Lower Hutt, right beside the Dowse Interchange on State Highway 2. We have a large showroom and warehouse, where we hold all our parts and undertake any servicing that cannot be done in your home.
We are proud to employ excellent staff, who are committed to providing the highest possible customer service.
Our team of qualified technicians stay on top of all the new technologies coming onto the domestic whitegoods market, and are qualified to perform service and repair work to all makes and models. Just call our appliance service company in the Wellington region for an appointment and once our technician arrives, you will receive an upfront diagnosis and estimate on cost of repairs.
We are always looking for new staff to join our team. If you are experienced and motivated to make a difference, visit our Job Vacancies page for more information on the roles we are hiring for.
Our Warranties and Guarantees
Our repairs come with a three month warranty on our house call (or workshop work) and labour. Spare parts that we provide (being new parts through our suppliers) come with a 12 month manufacturer warranty. If your machine develops the same fault with the same cause within 3 months of our service, then the parts, house call and labour are covered.
We may determine that the second fault has a different cause, even if the symptoms are the same – it can happen. In this case the house call and labour will not be covered. Whether the parts are covered has to be decided on a case by case basis.
If the fault recurs outside the 3 months, then the parts may be covered by the supplier’s 12 month warranty.
We cannot guarantee the work of other companies. If another service company has serviced your appliance, and there is a problem, you need to contact that company.
Independent Appliance Care and the various parts manufacturers and suppliers cannot warranty the work of unqualified people. Quite simply, parts purchased for installation by unqualified persons are non-refundable and are not covered by a manufacturer’s warranty. While this is not intended to dimish your rights under the Consumer Guarantees Act, we cannot be moved on this policy because our suppliers simply will not give us a refund on parts installed by unqualified persons.
Warranty on Second Hand Appliances
Buying second hand often means buying trouble! Not from Independent Appliances.
All our appliances come with a rock solid guarantee:
- 6 months warranty against all faults
- Fully-serviced before you buy
In addition, we will:
- Deliver for $60 – to the Wellington area – the Hutt, Wellington, Porirua.
- Delivery for Pukerua Bay north will be quoted according to the location.
- Remove your old appliance free of charge
We have a wide range of washing machines, dishwashers, stoves and fridges for sale. While they might be second hand, our warranty ensures that you won’t buy a lemon!